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Here's information about how to use Erica®, your virtual financial assistant, right in the Mobile Banking app

Ask Erica.¹ Get answers.

Get answers and personalized insights to help you stay in control.

Manage everyday banking: Lock card,² search transactions, show routing numbers.
See your spending: Track weekly spending and show recurring charges.
Save and plan: View and manage rewards, set and track goals.

In the Mobile app³

Erica is available anytime, just:

Mobile banking app

Log in to the Mobile app and either:

Erica

Tap the Erica icon then talk or type or ask a question.

Tap "Hi, I'm Erica. How can I help?" and you'll see suggested topics you can choose from.

See what Erica can do

Learn more about what you can do in Mobile and Online Banking

Need the Mobile app?

Please select your device

Please enter a valid phone number

Enter your cell phone number

Cell phone area code - three digits number required Cell phone prefix - three digits number required Cell phone line number - four digits number required Send

Thank You!

A message has been sent to

The iTunes App Store is open in a new browser tab. Please download the App in the iTunes App Store.

(XXX) XXX XXXX

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Message and data rates may apply.
Terms and Conditions

Message and data rates may apply. Terms and Conditions

Our Security Center is your source for features and tools to help manage your account security and learn about trending scams.

Want to learn more? Choose a topic below.

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Add an authorized user

Enroll in Balance Connect®

Manage your deposit account

Manage your home loan account

Preferred Rewards enrollment

Credit card line increase

Lock/unlock debit card

Manage your credit card account

Digital wallet — pay using your phone

Enroll in Mobile Banking

Enroll in Online Banking

Paperless statements

Schedule an appointment

Add payee to Bill Pay

Domestic wire transfer

Enroll in mortgage PayPlan

International wire transfer

Mobile check deposit

Pay a credit card bill (without BofA deposit account)

Receive money with Zelle®

Send money with Zelle®

Dispute charge & check status

Security Center

Troubleshoot ID/password

Update contact information

What to know about identity theft

Actualizar información de contacto

Administrar su cuenta de depósito

Administrar su cuenta de préstamo para vivienda

Administrar su cuenta de tarjeta de crédito

Agregar un beneficiario al Pago de Cuentas

Agregar un usuario autorizado

Aumentar la línea de tarjeta de crédito

Billetera digital: pagar utilizando su teléfono

Bloquear/desbloquear tarjeta de débito

Canjear recompensas

Centro de Seguridad

Configuración de alertas

Depósito de cheque vía móvil

Disputar un cargo y comprobar el estado

Enviar dinero con Zelle®

Estados de cuenta electrónicos

Inscribirse en Balance Connect® para la protección contra sobregiros

Inscribirse en la Banca en Línea

Inscribirse en la Banca Móvil

Inscribirse en PayPlan para hipoteca

Inscribirse en Preferred Rewards

Pagar una factura de tarjeta de crédito (sin cuenta de depósito de BofA)

Programar una cita

Qué saber sobre el robo de identidad

Recibir dinero con Zelle®

Reemplazar tarjeta

Resolver problemas de identificación/contraseña

Transferencia por cable internacional

Transferencia por cable nacional

Transferir dinero

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The mobile feature, Erica, is only available in the English language. The feature requires that you download the latest version of the Mobile Banking app and is only available in the Mobile Banking app for select iOS and Android devices. Message and data rates may apply. Your chat may be recorded and monitored for quality assurance. For SafeBalance Banking® for Family Banking accounts, the parent owner and their child age 13 or older have access to Erica.

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We may allow you to lock your physical debit card or virtual card(s). You must lock each card type individually. Locking your physical card will not lock your virtual card(s). Similarly, locking a virtual card will not lock your physical card or any other distinct virtual card. Each virtual card must be locked individually. We may provide you the ability to apply or remove a lock at your discretion via Online and/or Mobile Banking. Locking your physical debit card will not lock or prevent transactions from being authorized using your digital card for debit or for any virtual cards stored in digital wallets. Locking your card is not a replacement for reporting your card lost or stolen. This feature is available on the Mobile App for iPad, iPhone and Android devices and Online Banking for your physical debit card and on the Mobile Banking app only for your digital card. Data connection required for Mobile app and wireless carrier fees may apply.

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Mobile Banking requires that you download the Mobile Banking app and may not be available for select mobile devices. Message and data rates may apply.

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