In the Mobile app1
Submit a billing dispute
Log in to the Mobile app and select the account with the transaction you'd like to dispute.
Select the transaction, then tap Dispute Transaction.
Review transaction information and tap Proceed.
Select the reason for the dispute and answer all on-screen questions.
Tap Submit Dispute when finished — you'll receive confirmation.
Note: Most credit and debit card transactions are eligible for the dispute process online. Some eligibility may vary due to the complexity of the dispute. At this time, business accounts can only file claims online for debit card transactions.
Check the status of your claim
Most claims can be tracked through Mobile and Online Banking. Some eligibility may vary. Business account claims aren't viewable.
Log in to the Mobile app and tap on Inbox.
Select your claim in Status Tracker to view details.
Note: Tap View More Details if there are any messages or action items.
Set up alerts
If you haven’t already, you can set up alerts on your mobile device to receive real-time notifications about your claim.
View Alert settings in the Mobile app.
In the General section, select Status Tracker for service items, claims and requests and adjust your alert settings.
