We’re sorry to hear about your recent experience and understand how concerning this can be. Here are things you should do if your personal information is compromised or if you experience fraud or a scam.
What you should do as soon as possible
- Stop all communication with the scammer.
- If you've experienced identity theft, contact all of your financial institutions, creditors and digital payment providers through a verified number — you can find this on the back of your card or statement. Tell them your identity has been compromised.
- Change your logins and passwords. Choose complex passwords that include upper and lowercase letters and are at least 12 characters long. For examples, visit the Security Library.
- Add multi-factor authentication to your accounts.
- Opt in to receive push alerts so we can notify you about suspicious activity. To opt in, log in to the Mobile app and ask Erica, your virtual financial assistant, how to set up and manage alerts.
- Check your credit report for activity you don’t recognize by either:
- Visiting MyCredit, where you can also check your FICO® Score
- Visiting AnnualCreditReport.com or calling 877-322-8228
- Contact the credit reporting agencies to place a fraud alert on your file or freeze your credit. This can help prevent unauthorized accounts from being opened using your information.
- Experian: 888-397-3742
- TransUnion: 800-680-7289
- Equifax: 888-766-0008
- File a report with your local law enforcement and the Internet Crime Complaint Center (IC3).
