View our guided demos to replace a debit or credit card:
- Log in to the Mobile app and select Menu from the options bar.
- Select Manage Debit/Credit Card and swipe to the left until you find the debit or credit card you'd like to replace.
- Once you've found the right card, select Replace.
Note: Your card must be activated and not locked. - Request an Authorization code. You'll receive a confirmation message with the code and further instructions.
Need your card sooner? Check if a digital version of your card is available.
Your digital card has the same protections and benefits of a physical debit card, and is instantly available to use:
- Pay in stores, in apps and shop online immediately, using your digital wallet
- Get cash and make deposits at Bank of America cardless ATMs (Debit Card only feature)
To access your card info:
- Log in to the Mobile app and select Menu.
- Select Manage Debit/Credit Card and select card that was replaced.
- For debit card:
- Select Go Digital.
Note: If Go Digital doesn’t display, a digital version of your card isn’t available. - Complete the authorization prompts.
- Select Continue to acknowledge you received Important Disclosures and to generate your new digital card.
- Tap to view your card details or Digital wallet to manage your new card.
For credit card:
- Select Get Card Info.
Note: If Get Card Info doesn’t display, temporary card information isn’t available. - Follow onscreen prompts and review all applicable disclosures.
Erica® can help you with ordering a replacement card and much more.2 Log in to the Mobile app and tap the Erica icon to get started.
In Online Banking:
- Log in to Online Banking select the Help & Support tab.
- Select the card you need to replace: An ATM/Debit card or a credit card.
- Request an Authorization code. You'll receive a confirmation message with the code and further instructions.
Other important information:
Fraud Prevention Tip
Don't respond to anyone asking for your authorization code. We'll never call, email or text asking for this information. Visit the Security Center for additional tips.