In the Mobile app1
Log in to the Mobile app and tap Menu.
Tap Manage Debit/Credit Card and find the debit or credit card you'd like to replace — if it isn’t the first one on the screen, tap Change and select the correct one, then tap Select.
Tap Replace.
Note: Your card must be active and not locked.
You may need to verify your identity with an authorization code. Select how you want to receive the code, enter it and tap Continue.
Follow the on-screen prompts — you’ll receive confirmation.
Need your card sooner? Check if a digital version of your card is available.
Your digital card is a version of your physical card you can use immediately, only available in the Mobile app.
To access your card info:
Log in to the Mobile app and tap Menu.
Tap Manage Debit/Credit Card and select the card you replaced.
For a debit card:
- Tap Get a digital card. Note: If you don’t see ‘Get a digital card’ under your debit card, a digital version isn’t available at this time. Please try again later.
- Complete the authorization prompts.
- Select Continue to acknowledge you received Important Disclosures and to generate your new digital card.
- Tap View to see your digital card details or add it to your Digital wallet for in person use. Note: Digital card can only be loaded to your digital wallet within the Mobile app.
For a credit card:
- Select Get Card Info.Note: If Get Card Info doesn’t display, temporary card information isn’t available.
- Follow the on-screen prompts and review all applicable disclosures.
Check the status of your card delivery
Log in to the Mobile app and tap Inbox.
Select your delivery in Status Tracker to view details.
Set up alertsIf you haven’t already, you can set up alerts on your mobile device to receive real-time notifications about your card delivery.
View Alert settings in the Mobile app.
In the General section, select Status Tracker for service items, claims and requests and adjust your alert settings.
