Before resetting your password, try these tips:
- Check your password requirements
Passwords are generally at least 8 characters with 1 uppercase letter, 1 lowercase letter, and 1 number. - Check your stored credentials
Stored information may be outdated. Tap your ID/password and enter it manually. - Update your credentials
If your mobile device is inputting outdated credentials, follow these steps:- iOS: Go to Settings → Passwords → bankofamerica.com → Delete Password
- Android: Open the Chrome app → More → Settings → Passwords → Edit/Delete
Forgot ID/Password Reset
- From the login screen, tap Forgot ID/Password.
- Enter the last 6 digits of your Account or Card Number (i.e. Checking, Savings, Credit, Debit, Home Loan, or Auto Loan).
- Enter your full Social Security number (SSN) or Tax ID Number (TIN) and tap Continue.
- For security verification, a code will be sent to your phone or email.
- For text message (SMS), select the mobile number on file
- For landlines, select the landline number on file to receive an automated phone call
- For email, tap “Having trouble receiving a code by phone?”
- From the Create a new password screen you can:
- Forgot ID: View your ID at the top of the screen
- Reset Password: Follow the instructions to create a new password
In Online Banking:
Before resetting your password, try these tips:
- Check your password requirements
Passwords are generally at least 8 characters with 1 uppercase letter, 1 lowercase letter, and 1 number. - Check your stored credentials
Stored information may be outdated. Select your ID/password and enter it manually. - Update your credentials
If your browser is inputting outdated credentials, follow these steps:- Chrome: Go to Settings → Autofill → Passwords → Saved Passwords → Hover over the menu icon for bankofamerica.com and select Remove
- Safari: Preferences → Autofill → Edit button for Usernames and Passwords→ Delete the entry for bankofamerica.com
- Edge: Settings → View Advanced Settings → Scroll to Autofill Settings → Manage passwords→ Highlight bankofamerica.com and select the X
- Firefox: Tools → Options → Security Panel → Passwords → Highlight bankofamerica.com and select Remove
Forgot ID/Password Reset
- From the login screen in Online Banking, click Forgot ID/Password.
- Enter the last 6 digits of your Account or Card Number (i.e. Checking, Savings, Credit, Debit, Home Loan, or Auto Loan).
- Enter your full Social Security number (SSN) or Tax ID Number (TIN) and select Continue.
- For security verification, a code will be sent to your phone or email.
- For text message (SMS), select the mobile number on file
- For landlines, select the landline number on file to receive an automated phone call
- For email, tap “Having trouble receiving a code by phone?”
- From the Create a new password screen you can:
- Forgot ID: View your ID at the top of the screen
- Reset Password: Follow the instructions to create a new password