Client Assistance

We're here to help if you're facing difficulties due to the pause in key functions of the U.S. federal government

 

Our entire Bank of America team is here and ready to support you during this time. If your financial situation has been impacted by the pause in key functions of the U.S. federal government and you need assistance related to your account(s), we may be able to help. 

Here’s how you can request financial assistance tailored to your specific situation: 

  • Submit a request online 
  • Call our priority line at 844.219.0691. Teammates are available Monday through Friday, 8 a.m. to 11 p.m. Eastern and Saturday through Sunday, 8 a.m. to 8 p.m. Eastern 
  • Log in to our Mobile app1 and ask Erica®2 about “Government shutdown”

As always, if you need help with banking, borrowing or investing, you can schedule an appointment to meet with one of our specialists. You can also check your account status and pay bills at any time using Mobile and Online Banking.

Please let us know if there is anything we can do to help. Thank you for being our client.

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Request assistance

Submit a request for financial assistance online.

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Mobile app

Use the Mobile Banking app to deposit checks, pay bills and transfer/send money.

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Online Banking

Stay secure and stay in control with Online Banking. Manage your accounts, pay your bills, track your budget, and more — all in one place.

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