Personalized. Proactive. Predictive.

See what Erica® can do.

Meet Erica, your virtual financial assistant in the Bank of America Mobile Banking app1

Erica chat feature shown on a phone screen

Erica helps you make the most of your money

Your virtual financial assistant is ready with insights and guidance to help you put your cash to work.

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    Explore strategies that work for you

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    Available 24/7 in the mobile app

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    Get referred to a specialist to discuss different opportunities

Explore our FAQs

Erica leverages the latest technologies, in advanced analytics and cognitive messaging to serve as your trusted financial assistant. Erica is able to consider a range of data within Bank of America, like your cash flow, balances, transaction history and upcoming bills, to help you stay on top of your finances.

Yes. Right now, Erica is exclusively available in the Mobile Banking app (app versions 7.6 and above). Just download the app today to get started!

Erica is also planning to be available in Online Banking.

You'll receive the same confirmations as you do today for transactions conducted in the mobile app. You can also check all transactions in the mobile app and in Online Banking.

Erica learns from the conversations with you and other Bank of America customers and has a dedicated team that’s continually working to expand the capabilities offered.

For now, Erica is only available in English, but it is expected to learn Spanish.

Yes, we keep a record of your conversations with Erica for quality assurance, to maintain an accurate account of your requests, identify opportunities to make Erica's responses more helpful and ensure Erica's performance is optimal. When you speak with Erica by voice, the discussions are recorded and saved for 90 days so they can be analyzed to help refine listening skills.

No. You will need to be authenticated through the app to be able to use Erica.

Yes. Your interactions with Erica are protected by the same industry-leading privacy and security features as the mobile app and Online Banking.

J.D. Power Medallion

Committed to your financial wellness5

Bank of America is certified by J.D. Power for providing outstanding client satisfaction for financial wellness support.

Snap a photo of the code to download the app. Erica welcome screen on a mobile device.

Get started with Erica today

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