A tradition of award-winning excellence

Every day at Bank of America we’re focused on serving our customers and delivering exceptional experiences where and when you need us most. This ongoing commitment continues to earn industry awards and recognition.

#1 in Customer Satisfaction with Digital Banking among National Banks and Retail Banking Advice

Bank of America has been recognized as #1 in customer satisfaction with banking mobile apps and online banking among national banks in the J.D. Power 2021 U.S. Banking Mobile App Satisfaction Study and the J.D. Power 2021 U.S. Online Banking Satisfaction Study.1 We earned additional recognition by J.D. Power as #1 in Customer Satisfaction with Retail Banking Advice.

The Best Consumer Digital Bank

We’re continually innovating our Mobile Banking app and Online Banking to bring you the most convenient and secure experiences. In recognition of these efforts, Bank of America was named the Best Consumer Digital Bank in the US by Global Finance.

Smartphone with Bank of America application and Javelin Award icon

Best in class mobile and digital banking

In Javelin Strategy & Research’s 2021 Digital Banking Scorecards Bank of America achieved Best in Class in both the mobile banking and online banking categories for the fifth year in a row.

Kiplinger's Best Online Brokers 2021

#1 for Customer Service for Merrill Edge® Self-Directed

Merrill Edge Self-Directed was ranked #1 in Customer Satisfaction in Kiplinger's Personal Finance.2 It’s just one of the ways Merrill has recently been recognized for excellence.

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#1 Overall Client Experience and ESG Investing

Merrill Edge Self-Directed was ranked #1 for Overall Client Experience (for the second year in a row), #1 for access to Banking (for the sixth year in a row) and #1 ESG Investing in the StockBrokers.com 2020 Annual Broker Review.3

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Newsweek’s list of America’s Best Loyalty Programs 2021

Bank of America’s Preferred Rewards program has been recognized on Newsweek’s list of America’s Best Loyalty Programs 2021.4

keynova winner

Overall Winner 2021 Small Business Banker Scorecard

Bank of America is the overall winner of Keynova Group's 2021 Small Business Banker Scorecard, which features the latest industry rankings based on the digital user experience for small businesses.

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Leading the way for small business

For its commitment to small business owners, Barlow Research Associates recognized Bank of America as a leader in Small Business Desktop Online Banking.5