A tradition of excellence

Every day at Bank of America we’re focused on serving our customers and delivering exceptional experiences where and when you need us most. This ongoing commitment continues to earn industry awards and recognition.
A Bank of America specialist meeting with a client. JD Power 2023 Certified Fiancial Health Support badge on bottom right of image.

Committed to your financial wellness.1

Your financial health is our priority. For 2 years in a row, Bank of America has been certified by J.D. Power for providing outstanding client satisfaction for Financial Health Support among Banks & Credit Card issuers.

The Best Consumer Digital Bank Award

Best Digital Bank and Best Bank in the US

We’re continually innovating and improving our digital tools to bring you the most convenient and secure experiences possible. In recognition of these efforts, Bank of America was named the Best Digital Bank and the Best Bank in the US by Global Finance.

Javelin Best In Class for mobile and online banking

Best in class mobile and digital banking

In Javelin Strategy & Research’s 2022 Digital Banking Scorecards Bank of America achieved Best in Class in both the mobile banking and online banking categories for the sixth year in a row.

America's Best Loyalty Programs 2022 Award

Newsweek’s 2023 List of America's Best Loyalty Programs

Bank of America's Preferred Rewards program has been recognized on Newsweek's list of America’s Best Consumer Loyalty Programs 2023.2

Stockbrokers.com #1 Overall Client Experience Award

5 Stars and #1 Overall Client Experience

Merrill Edge Self-Directed received 5 out of 5 stars Overall—StockBrokers.com 2023 Annual Online Broker Review.3 Merrill Edge Self-Directed was also awarded the #1 Overall Client Experience (for the sixth year in a row).4

2022 Global Retail Banking Innovation Award

Best Digital Transformation Program, by the Digital Banker

Bank of America has been recognized for the Best Digital Transformation Program at the Global Retail Banking Innovation Awards, 2022, hosted by the Digital Banker.

Money Best Banks for Students Award

Best Bank for Students

Bank of America has been recognized as one of the 2022-2023 Best Banks for Students with products and features like automatic bill pay and access to Zelle®5 that accommodate students’ on-the-go lifestyles.


Overall Winner 2022 Small Business Banker Scorecard

Bank of America is the overall winner of Keynova Group's 2022 Small Business Banker Scorecard, which features the latest industry rankings based on the digital user experience for small businesses.

JD Power Awards for 2022 and 2023

#1 Merchant Services Provider for Customer Satisfaction
2 years in row

Bank of America has been ranked #1 for Equipment and Technology; Cost of Service; Payment Processing; and Security & Chargeback Management.6


See the other ways Bank of America has been recognized as a leader in the industry.



See recognition