A tradition of excellence


Every day at Bank of America we’re focused on serving our customers and delivering exceptional experiences where and when you need us most. This ongoing commitment continues to earn industry awards and recognition.

A Bank of America specialist meeting with a client. JD Power 2023 Certified Fiancial Health Support badge on bottom right of image.

Committed to your financial wellness.1

Your financial health is our priority. For 2 years in a row, Bank of America has been certified by J.D. Power for providing outstanding client satisfaction for Financial Health Support among Banks & Credit Card issuers.

The Best Consumer Digital Bank Award

Best Digital Bank and Best Bank in the US

We’re continually innovating and improving our digital tools to bring you the most convenient and secure experiences possible. In recognition of these efforts, Bank of America was named the Best Digital Bank and the Best Bank in the US by Global Finance.

Javelin Best In Class for mobile and online banking

Best in class mobile and digital banking

In Javelin Strategy & Research’s 2022 Digital Banking Scorecards Bank of America achieved Best in Class in both the mobile banking and online banking categories for the sixth year in a row.

America's Best Loyalty Programs 2022 Award

Newsweek’s 2023 List of America's Best Loyalty Programs

Bank of America's Preferred Rewards program has been recognized on Newsweek's list of America’s Best Consumer Loyalty Programs 2023.2

Stockbrokers.com #1 Overall Client Experience Award

5 Stars and #1 Overall Client Experience

Merrill Edge Self-Directed received 5 out of 5 stars Overall—StockBrokers.com 2023 Annual Online Broker Review.3 Merrill Edge Self-Directed was also awarded the #1 Overall Client Experience (for the sixth year in a row).4

2022 Global Retail Banking Innovation Award

Best Digital Transformation Program, by the Digital Banker

Bank of America has been recognized for the Best Digital Transformation Program at the Global Retail Banking Innovation Awards, 2022, hosted by the Digital Banker.

Money Best Banks for Students Award

Best Bank for Students

Bank of America has been recognized as one of the 2022-2023 Best Banks for Students with products and features like automatic bill pay and access to Zelle®5 that accommodate students’ on-the-go lifestyles.

Keynova

Overall Winner 2022 Small Business Banker Scorecard

Bank of America is the overall winner of Keynova Group's 2022 Small Business Banker Scorecard, which features the latest industry rankings based on the digital user experience for small businesses.

JD Power Awards for 2022 and 2023

#1 Merchant Services Provider for Customer Satisfaction
2 years in row

Bank of America has been ranked #1 for Equipment and Technology; Cost of Service; Payment Processing; and Security & Chargeback Management6

Banking products are provided by Bank of America, N.A. and affiliated banks, Members FDIC and wholly owned subsidiaries of Bank of America Corporation.

Merrill Lynch, Pierce, Fenner & Smith Incorporated (also referred to as ”MLPF&S” or “Merrill”) makes available certain investment products sponsored, managed, distributed or provided by companies that are affiliates of Bank of America Corporation (“BofA Corp.”). MLPF&S is a registered broker-dealer, Member SIPC and a wholly owned subsidiary of Bank of America Corporation ("BofA Corp").

Investment products:

  • Are Not FDIC Insured
  • Are Not Bank Guaranteed
  • May Lose Value
1

J.D. Power 2023 Financial Health Support CertificationSM is based on exceeding customer experience benchmarks using client surveys and a best practices verification. For more information, visit jdpower.com/awards

2

This prestigious award is presented by Newsweek and Statista, Inc. The 2023 ranking of America’s Best Loyalty Programs was compiled based on the results of an independent survey of more than 4,000 U.S. customers who are members of loyalty programs of retailers or service providers in the United States. Customers were given the opportunity to evaluate various loyalty programs: in total around 16,000 evaluations were collected. Loyalty programs were defined as all reward programs that provided the customer with a benefit when purchasing or using the products or services of the associated brands. The survey was conducted on retailers and service providers from 32 categories, providing results for a broad spectrum of loyalty programs in traditional retail, online retail, and service segments. The awarded loyalty programs each received an above average overall score. Learn more about methodology at Newsweek. Rankings and recognition from Newsweek are no guarantee of future investment success and do not ensure that a current or prospective client will experience a higher level of performance results and such rankings should not be construed as an endorsement.

3

Merrill Edge Self-Directed received an overall rating of 5 out of 5 stars and was evaluated as one of 17 online brokers in StockBrokers.com 2023 Online Broker Review published on January 24, 2023. StockBrokers.com evaluated brokers using 196 variables across 8 categories. Learn more about the methodology at StockBrokers.com. Rankings and recognition from StockBrokers.com are no guarantee of future investment success and do not ensure that a current or prospective client will experience a higher level of performance results and such rankings should not be construed as an endorsement.

4

Merrill Edge Self-Directed was awarded No. 1 Overall Client Experience and received an overall rating of 5 out of 5 stars from StockBrokers.com. Evaluated as one of 17 online brokers in StockBrokers.com 2023 Online Broker Review published on January 24, 2023. StockBrokers.com evaluated brokers using 196 variables across 8 categories. For this award, all aspects of the digital experience are taken into consideration, comprising all primary and secondary categories. StockBrokers.com testing simulates dozens of workflows for investors and traders alike. Brokers that stand out are those that provide tools and experiences that are truly distinct from the competition. Learn more about the methodology at StockBrokers.com. Rankings and recognition from StockBrokers.com are no guarantee of future investment success and do not ensure that a current or prospective client will experience a higher level of performance results and such rankings should not be construed as an endorsement.

5

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

6

For J.D. Power 2023 award information, visit jdpower.com/awards.